Emergency Care Hours:
Open 24 Hours Friday night
through Monday morning
Walk-in clients are welcome, however, appointments are preferred, and walk-in clients are subject to different exam fees. Emergency cases receive top priority followed by clients with previously scheduled appointments.
Extra Pet Fee
There will be a $15 fee applied to your account for each additional pet brought in that was not scheduled on the original appointment.
Our goal is to serve you and your pet in every way possible. This includes ensuring your medical team provides the level of care that fits within your budget. It’s important that your financial commitment and responsibilities are made clear before treatment begins. In the case of an emergency, your pet will be stabilized before your medical options are presented.
Payment, in full, is required at the time services are rendered.
Accepted Forms of Payment
We accept Visa, MasterCard, Discover, and CareCredit.
No Show and Late Arrival Policy
Unfortunately, like other medical practices, we also have the occasional late arrival or no-show appointment. We do try and manage these as apart from impacting on those who have arrived on time for their appointment; it has a negative impact on the medical team. Often there are cases being treated in hospital and the staff attempts to schedule their day to ensure that they can meet the needs of those patients and scheduled appointments. Arriving late or not showing at all impacts on their ability to manage treatments for these pets. As a result, we do have a few rules and guidelines that the staff work with in terms of late arrivals and no-shows.
Please be aware that our hospital has a policy wherein if you are more than 10 minutes late for your scheduled appointment time, we will be adjusting our schedule and moving you to the walk in/urgent care service when you arrive. While we certainly understand that delays may happen, we feel we have an obligation and responsibility to do our very best to service clients and patients who are here for their appointments on time. We strongly encourage all of our clients to arrive at least 15 minutes early for scheduled appointments if possible, as we do have administrative paperwork that will need to be completed, especially if you are a new client or have a new pet.
When you schedule an appointment and fail to show or call and notify us of your inability to keep this appointment time, it impacts our ability to service clients who may be here already waiting to see a doctor. If you fail to show or call and notify us about difficulty in keeping your appointment time 3 x, you will be prohibited from scheduling an appointment with one of our doctors. We will still see your pet, but it will be as a walk in/urgent care arrival only following three subsequent no-shows for appointments. We recognize that your pet may be in need of medical attention and we do not wish to turn your pet away, but you will be subject to any wait times associated with the walk in/urgent care service.
If you must cancel an appointment we ask for 24 hours notice. For surgical appointments we ask for 72 hours notice (3 days). The following fees will be applied to your account for last minute cancellations:
A $15 fee will be applied to your account for canceling an appointment with less than 24 hours notice.
We ask that you give us 72 hours (3 days) notice if you need to cancel a surgical appointment. This allows us to offer that appointment to another patient and helps our doctors and staff efficiently navigate the day. We understand that cancelled appointments happen for a number of reasons and that some are unexpected and unavoidable. If we determine that this policy is being abused we reserve the right to discontinue reserving our staff’s time for that client or we may charge a $25 cancellation fee. We thank you in advance for abiding by these policies and helping us keep our clients, staff, and patients on schedule and safe!!
We have created this policy out of respect for those clients who are waiting to have their pets be seen.
Daytime Hours of Operation:
Dr. Terri Parrott * Dr. Jamie Nenezian * Dr. Christine Solis * Dr. Walker Roberts * Dr. Rebecca Wong
2360 North Blvd. West
Davenport, FL 33837